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Shipping Policy

A legal disclaimer

The explanations and information provided on this page are for general guidance and should not be considered legal advice. Your specific shipping policy should reflect your business model and comply with applicable regulations. We recommend consulting legal professionals to ensure your Shipping Policy meets your legal obligations and customer expectations.

Shipping Policy - the basics

At Specialday, we want your celebration essentials to reach you on time and in perfect condition. This Shipping Policy outlines how we process, pack, and deliver orders such as custom cakes, treat boxes, or special event items.

Our goal is to ensure clarity on delivery timelines, service areas, and what to expect once your order is placed. A clear policy helps manage expectations and enhances your overall experience with us.

What to include in the Shipping Policy

  • Processing Time: Orders are typically prepared and shipped within 1–2 business days, depending on availability. Custom orders may require more time.

  • Delivery Areas: We currently offer local delivery within [City/Region, e.g., GTA or Brampton area].

  • Delivery Charges: Delivery fees vary based on distance and will be shown during checkout or shared during confirmation.

  • Order Tracking: For local deliveries, customers will receive a confirmation and estimated delivery window.

  • Missed Deliveries: If no one is available to receive the order, a redelivery fee may apply.

  • No Shipping for Perishables: Perishable items like cakes are only available for local delivery or pickup, not nationwide shipping.

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