Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and are intended to assist you in creating your own Refund Policy. This is not legal advice or a recommendation of what your specific refund rules should be. The appropriate refund policy for your business depends on your services, region, and customer relationships. We recommend that you consult legal professionals to ensure your policy complies with local regulations and suits your business needs.
Refund Policy - the basics
At Specialday, we aim to deliver quality services and customer satisfaction through every celebration and dessert we create. However, in the event that a client needs to cancel or is dissatisfied with our service, our Refund Policy outlines how and under what conditions a refund may be issued.
This policy is designed to clearly define the refund terms for event bookings, custom cake orders, and pre-paid services. It also helps protect both the client and Specialday from miscommunication or dispute, while ensuring that we operate in compliance with any relevant consumer protection regulations.
Please note that our services often involve time-sensitive planning, labor, and preparation, so our refund conditions are structured accordingly.
What to include in the Refund Policy
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Cake Orders:
Cancellations made less than 24 hours before delivery are non-refundable. Earlier cancellations may be partially refunded. -
Event Bookings:
A non-refundable deposit is required. For full refunds (excluding deposit), cancellations must be made at least 7 days before the event. -
Quality Concerns:
Contact us within 12 hours of delivery for any issues. Refunds may be full or partial based on the situation. -
No Refunds for Change of Mind:
Once confirmed, orders cannot be refunded due to change of mind or customer errors.
To request a refund, contact us through our website or email with your order details.